Refund Policy

This Refund Policy explains the conditions under which LeadPixel Labs LLC (“Company”, “we”, “our”, or “us”) may issue refunds for purchases, subscriptions, or payments made through our website, applications, or related services (collectively, the “Services”).

Registered Address

LeadPixel Labs LLC

30 North Gould Street

Ste R

Sheridan, WY 82801

United States

Contact Information

Email: [email protected]

Phone: +1 (848) 360-3259

We aim to provide fair customer support and reasonable refund consideration in accordance with this Policy, applicable consumer protection laws, and the requirements of our payment providers.

Refund requests may be considered under the following circumstances:

A payment was successfully processed through an authorized payment provider

A technical issue substantially affected the functionality or availability of the Services

The request is submitted within 14 days from the original transaction date where permitted by applicable law

Sufficient information is provided to verify the purchase and reported issue

All refund requests are reviewed individually and refunds are not guaranteed except where required by applicable law.

Refunds will generally not be provided in the following situations:

Change of mind after purchase

Failure to use the Services

User misunderstanding of features or compatibility requirements

Issues caused by user devices, operating systems, internet connectivity, or third-party services

Requests submitted outside the applicable refund eligibility period

Violations of our Terms of Use

Abuse, fraud, or unauthorized activity related to the account or payment

Nothing in this section limits mandatory consumer rights under applicable law.

If the Services include recurring subscriptions:

Subscriptions may automatically renew unless canceled before the renewal date

Canceling a subscription prevents future billing but does not automatically entitle users to refunds for prior charges

Users remain responsible for charges incurred before cancellation becomes effective

For subscriptions purchased through Apple App Store:

Billing and refunds are handled by Apple

Refund requests must generally be submitted directly through Apple in accordance with Apple’s policies and procedures

For subscriptions or purchases processed directly through Stripe or other authorized payment providers:

Refund requests may be reviewed in accordance with this Policy and applicable law

Where applicable, the Company may offer free trial periods for certain subscription services.

Unless canceled before the end of the trial period, the subscription may automatically convert into a paid subscription and the applicable payment method may be charged.

Users are responsible for managing or canceling trial subscriptions before renewal if they do not wish to continue.

To request a refund, please contact our support team:

Email: [email protected]

Phone: +1 (848) 360-3259

Your request should include:

Full name

Contact information

Proof of payment or transaction details

Description of the issue or reason for the request

We may request additional information reasonably necessary to investigate the request.

All refund requests are evaluated on a case-by-case basis.

The Company reserves the right to:

Approve or deny refund requests

Request supporting documentation or verification

Determine whether the request qualifies under this Policy and applicable law

Our decision will be based on the circumstances of the request, available evidence, technical data where applicable, and legal obligations.

If a refund is approved:

Refunds will generally be issued to the original payment method used for the transaction

Processing times may vary depending on banks, Apple, Stripe, or other payment providers

Typical processing times may range from 5–14 business days

In certain cases, taxes, currency conversion charges, or third-party processing fees may not be refundable unless required by law.

We encourage users to contact us before initiating chargebacks or disputes through financial institutions or payment providers.

Submitting fraudulent, abusive, or materially misleading refund claims may result in:

Suspension or restriction of access to the Services

Termination of accounts

Additional review of future transactions where permitted by law

To the maximum extent permitted by law, LeadPixel Labs LLC shall not be responsible for:

Service interruptions caused by third-party providers

Device compatibility issues

Internet or connectivity problems outside our control

Delays caused by banks, Apple, Stripe, or payment processors

Nothing in this Policy limits rights that cannot legally be excluded under applicable law.

We may update or modify this Refund Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be posted with a revised “Last updated” date.

Continued use of the Services after updates become effective constitutes acceptance of the updated Policy.

LeadPixel Labs LLC

30 North Gould Street

Ste R

Sheridan, WY 82801

United States

Email: [email protected]

Phone: +1 (848) 360-3259